• Good to Know
Shipping & Returns
How your pieces travel from the workshop to your door, and what happens if one of them isn't right.
Getting It to You
We pack each piece by hand in recycled paper, molded pulp and wool felt. No plastic peanuts. In-stock pieces ship in 2–4 business days. Made-to-order furniture takes 4–6 weeks.
Free Over $500
Spend $500 or more and shipping is on us, anywhere we deliver. Smaller orders pay one flat $25 rate.
Time on the Road
After a parcel leaves us, US addresses usually see it in 3 to 5 business days. International orders take 7 to 14, depending on the country and how long customs holds it.
Tables, Chairs and Big Vessels
A two-person furniture crew carries large pieces inside, unwraps them where you want them, and takes the packing away. We call first to book a day that works for you.
Following Your Parcel
As soon as the courier collects your order, we email you a tracking link so you know where it is.
Sending It Back
Sometimes a vase looks different on your windowsill than it did on screen. That's fine. Here is how we sort it out.
30 Days to Decide
Return any unused piece within 30 days of delivery, in the packaging it came in. Once it reaches us, we refund your original payment method within 10 business days.
What We Can't Take Back
Made-to-order and custom pieces are final sale, though they're covered by our 10-year craftsmanship guarantee. Ash marks from the kiln, knots in the oak and slubs in the linen are part of the making, not faults.
Broken on the Way
Send us photos of the piece and the box within 48 hours of delivery. We'll replace it or refund you in full, shipping included.
Starting a Return
Write to us with your order number and the piece you want to send back. We'll reply with a prepaid label and simple packing instructions.
Still Wondering?
Ask us anything about a delivery or a return. Email hello@shopcn.com and we'll answer within one business day.